The Saga of the Sears Hot Water Heater
March 22, my 26-year old Sears Hot Water heater died. What happened when I tried to buy a new one and install it myself is an object lesson in why Sears is hemorrhaging money. Installing one is SO difficult;-) Cold water supply, hot water pipe, gas pipe, flue. You don’t even need a match on the end of a long stick to light the pilot anymore; it’s all push-button. Big whoop. I installed the old water heater, I did it with this one. I’ll install the next one, if I live that long.
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There’s a coupon for $50 off any EcoSmart tankless heater on
acehotline(dot)com
It’s their “end of the month sale”
The coupon code is: 15952
Just though I would pass the word around
Great Video Artistmac! Sorry you got the run around. Kudos for the effort you put into your frustration. (Better than throwing a rock through their window) LOL. I just installed the new GE Hybrid which I bought directly from the Sears hot water distribution center. They delivered it to my local sears and I installed it the next night. I love it. I bet the guy in the basement gave you trouble with the order.
@ratherunique870 It was the Sears State Street store in downtown Chicago. Thanks for the info. If I’m ever in that situation again, I’m going to be a lot more agressive about not believing the first answer I hear from Sears salespeople.
What sears is that? I work in sears mpu and we load tons of hot water heaters. Our biggest problems are post purchase service, associates giving out bad information to customers and shipping. I think that you should have talked to a the brand central manager in that store, operation or store manager about the behavior of that associate. You should have been able to take that hot water heater home that day. If you want to put it on the top of your car we don’t care.
I got me a General Electric 9 yr water heater from Home Dept. Installed it myself in about an hour. I had to wait 27 days to have someone come out from Sears to fix my Kenmore fridge under warranty.
I wish it was as easy as replacing one dependable product with another. Does anybody make any product with the quality we expected 30yrs ago? Congratulations on keeping those American-sized antique appliances for as long as you have!
That’s true. Replacing the anode rod every 5 years virtually guarantees a leak proof water heater for at least 20-30 years and beyond.
Hello Artistmac. I love your cool demeanor. I wish I could be that calm when i get pissed off. Sears is also very expensive when compared to Home Depot.
how old r you????
good one
im sorry but your retarded for waiting any more than 15 minutes for a power miser water heater. sears doesnt mean shit when it comes to quality of water heaters and how long they last. has to do with how hard your local water is etc. sears dont care, you gotta take care of yourself.
@kandamane
and thats why everywere you go,,people that might be around you, are looking at you saying ” OH,NO,,, not them again !!”
be careful who you piss off.. lets see you piss off the pizza delivery driver by calling his boss,, or his bosses boss.
i would be checking for spit balls on that pizza when it comes to the door….SAD !!
It’s a gamble who makes the Kenmore water heaters NOW. Next month it might be some other company who is the lowest bidder.. Point is unless you know what makes what, there’s no point in getting a “Kenmore”.
I recently installed a G.E. gas heater from Home Depot. Like you said, go in, pick the one you want, put it in your car
fuck sears they have a horrible customer service and try to push you into paying for installation service
i love the voice dude maybe since u got fucked so hard u could call em and talk like that kinda like a kermit who just got kicked in the balls
You’re absolutely right, I should have done that. It’s the only way some of Sears’ ridiculous policies will get changed.
You know, I had a problem with Sears several years ago. I wrote a sizzling one-page letter to the President. Guess what? ALL of the problems I was struggling with talking to underlings, were fixed after the 5 minute call from his office! This is not restricted to Sears. I have had fabulous luck complaining to the very top of corporations. I don’t piddle around with subordinates who couldn’t care where they work. I talk to someone who has a stake in the company and cares.
Orgoth02, why don’t you get a life, moron? I don’t know this guy, but I am sure he is smarter than you. You are rude and? think too highly of yourself, you piece of slime! You are sick to make false accusations like that! Thanks, artistmac for the informative video.
Wow! 30 years! They definitely don’t make them like they used to.
If you haven’t bought one yet, I can definitely recommend a Sears heater. The 40-gallon one I installed is coming up on 3 years without a problem. As for Sears salespeople and delivery policies — well, that’s a different story;-)
LOL, but Yaaay for you! I found your vid while searching for a new water heater. Our 30-year old Rheem gas water heater finally decided to quit–maybe they DON’T make them like they used to!!!
Customer service certainly isn’t what it used to be, that is for sure!
I can’t explain it, either. Maybe because our water heater is in a first-floor utility room instead of in a basement, which is always prone to flooding and high humidity.
I think you were EXTREMELY lucky to get 26 years out of ANY water heater, regardless of brand. Seriously…I don’t know anyone who ever got that kind of life out of a water heater. Maybe they don’t make ‘em like they used to? I dunno… but it seems like today’s water heaters are made to last about 2 days past their warranty expiration. My water heater died 2 days past its 6-year warranty. The tank rusted through and started leaking on the floor.
Like I said, if I can get 26 years out of this water heater like I did out of the last Sears water heater, I’ll be happy.
I know brand loyalty is as dead as chivalry, but in this case it’s paying off. Over 2 and a half years and it runs like a top, despite being installed by an “amateur”. You want to talk about misplaced brand loyalty? One word: Toyota;-)
If it lasts 26 years like the previous Sears water heater, I’ll be happy.
your a very tolerant person. I’d have gone to Home Depot if I had to wait just one day for my water heater. Not sure why you thought brand loyalty was worth waiting over a month for your water heater.